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FAQ

Where is Nomad Watch Works located?
We are located in Singapore. 

Can I physically view the straps on your website before purchasing?
Yes, you are more than welcome to! Here are the details:

a) Tampines Mall Level 2 (in front of Converse shop)
    Openings hours: Monday - Sunday, 10am - 10pm

b) Main office at 100 Eunos Ave 7 #05-04 Singapore 409572. 
    Operating hours: Monday - Friday, 2 - 6pm. (Please make an appointment  before visiting). Closed on public holidays.

What currency is the price in?
The pricing shown and transaction processed is in Singapore Dollars (SGD). 

Are the items in stock?
Yes, all items listed on our website are stock in our warehouse and are ready to be shipped out upon order confirmation and payment by our customer.

Can you do customization?
Unfortunately we only sell ready-made straps and are unable to do customization at the moment.

How do I know if the watch strap fits my wrist size?
You can leave us a message with your wrist size (in cm) at the checkout page. We will measure the strap length and holes based on your wrist size.
Generally our Nato and Zulu strap can fit all wrist size. For two piece strap, we can add more holes for you if you have a smaller wrist. If your wrist size is too big to fit the last strap hole, we will contact and inform you as well. 

Do the straps come with springbars?
The springbars are not included in the order by default. However should you require them, please check the springbars box at the product listing page. We will be glad to provide a free pair of springbars with every strap purchase.

Is it safe to input our personal details into your website?
Nomad Watch Works is totally committed to protecting the privacy of each and every of our site visitors and customers. We fully appreciate and respect the importance of privacy on the internet. We will not disclose information to any other third parties except when necessary. (eg. to mailing service for dispatching of your parcel)

Is online payment secure?
Our online payment system is operated by Paypal & Stripe. They adhere to the highest standards of security, in line with the latest worldwide security technology. 

Special Request
We are happy to talk with customers about special requests. If you need larger quantities of an item or are looking for something in particular, please don't hesitate to contact us!

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