Shipping FAQ

Where are the packages shipped from

All packages are shipped from our warehouse in Singapore

How long will it take to receive my order?

Orders are typically processed within 1-2 business days.

- Singapore: 2–4 working days

- Malaysia: 3–5 working days (West Malaysia) 7-10 working days (East Malaysia)

- International: 7–21 working days

If you need expedited shipping or have special delivery requirements, please contact us before placing your order.

Are taxes included in the payment?

All prices listed on our website are exclusive of any import duties, taxes, or customs fees. Any applicable customs taxes will be the responsibility of the customer upon arrival in the destination country.

Shipping Rates

Singapore

Courier Service is chargeable at a standard flat rate of $5 and provided free for orders above nett spending of $40.

* Tracking number will be provided.
* Notification will be made before delivery
* Able to request for dropoff at a safe place (ie. Riser outside the door)
* Please allow 2-3 working days for the parcel to reach you upon receiving postage confirmation email.

Malaysia

West Malaysia (3-5 Working Days)
RM7 (For orders below RM150)
Free (For orders >RM150)

East Malaysia (7-10 Working Days)
RM16 (For orders below RM150)
Free (For orders >RM150)

We engage JNT for our courier service. Kindly contact us prior to placing your orders if you prefer an alternative courier.

*Tracking number will be provided
*Please note that for remote areas, additional days may be required to complete the shipment.

International

Courier: DHL Express/ Aramex/ Others
Comes with full tracking service
Delivery Time: 4-8 working days for Middle East Countries. 3-5 working days for Rest of the World.
Shipping rate will be shown at checkout page. 
Free shipping for orders with nett purchase above 300USD.

The 'de minimis value’, or Duty or Tax Free Amount is a country-specific package value below which duty and tax is exempted. Below are the'de minimis value’ for some of our commonly shipped to locations:

Hong Kong -  No tax regardless of package value
USA - USD 800
Australia - AUD 1,000
UK - GBP 15
Canada - USD 15
Indonesia - USD 50
China - RMB 50

Please note should there be an import tax payable on your package, there will also be a handling fee charged by DHL. This fee is in addition to the import tax, and is usually charged at 2% of duties; or USD15 minimum.

* This handling fee is 100% payable to the courier. Nomad Watch Works do not receive any portion of the fee. 
* Please note that we are unable to provide refunds for both product and shipping fee for order cancellation due to refusal of payment of import tax. 

We do not ship to APO/FPO/DPO/PO box and military address. Please note that the courier fee will still be applicable for order cancellation due to shipping failure to these addresses.