Yes. Items may be exchanged within 28 days of the shipment date. To be eligible, merchandise must be returned unworn and in its original condition.

You may exchange your product for an item of equal value or upgrade to a higher-value item by paying the difference. Please note that no partial refunds or credits will be issued if you exchange for a lower-value item.

We offer two convenient ways to exchange your items:

• Via Mail: Please email us at hello@nomadwatchworks.com for instructions on how to proceed.Note: Return shipping to our warehouse is at the customer's expense. A standard shipping fee of $5 applies for sending the new item out to you.
• In-Store: Simply visit our showroom with the item and your order receipt for verification.

To process an exchange, please note the following conditions:

• Direct Purchases Only: We do not offer exchanges, returns, refunds, or store credits for items purchased through third-party retailers.
• Order Number: A valid order number is mandatory. We cannot process any exchange without it.
• Shipping Costs: Unless the merchandise is defective, the customer is responsible for shipping costs both ways (returning the item to us and shipping the new item to you).

No, we do not accept exchanges for custom watch straps or other bespoke products. Because these items are crafted specifically to your unique specifications, all sales are final.

Please verify that all details are accurate before placing your order. If you have any doubts about sizing or options, we strongly encourage you to contact us before finalizing your purchase.

All goods sold are strictly non-refundable, with the exception of defective merchandise.

• Defective Items: If you receive a defective item, it must be returned unworn and in its original condition within 28 days of the shipment date to be eligible for a refund.
• Change of Mind: Please choose your items carefully. We are unable to offer refunds if you simply change your mind or decide the style isn't for you.

Nomad Watch Works is a general strap company with no affiliation to any watch brands. It is the customer's responsibility to ensure the strap fits their specific watch model. We cannot refund or replace straps damaged by being forced onto unsuitable watches.

Example of Misuse: This includes forcing a straight-ended strap onto a watch with short lugs. Doing so causes the edge of the strap to brush against the watch case, resulting in damage to the leather or edge paint.

If you are unsure about fit or clearance, please contact us prior to purchase.

• Defective Items: If you are returning a package due to a genuine manufacturing defect, we will refund the cost of your return postage.

No, we do not accept returns for custom watch straps or other bespoke products. Because these items are crafted according to your unique specifications, all sales are final.

It is essential to verify the accuracy of your order details before checking out. If you have any questions or concerns, we strictly encourage you to contact us before finalizing your purchase.